Frequently Asked Questions
Everything you need to know about shopping with Lunaro.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return an item I am not satisfied with?
We offer a 30-day return policy for most items. To initiate a return, please visit our Returns Portal with your order number and email address to receive a prepaid shipping label.
Which payment methods do you accept?
Lunaro accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my package after it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Currently, Lunaro ships to the United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.
How can I contact customer support if I have an issue?
Our support team is available via live chat on our website from 9 AM to 5 PM EST, or you can reach us anytime at [email protected].